Friday, February 23, 2007

I think I'm switching banks

Listening to the radio last night here in PEI when I heard an ad for job postings at Resolve, a call center here in Charlottetown. The ad was announcing that Resolve had landed a big new client and was taking resumes. The client? Presidents Choice Financial. PC Bank!! My bank. My personal info. In the hands of people making 9 dollars an hour?? Wow.

I'm pretty sure this is the job posting - click here - but that didn't calm my fears when I read:
Skill Requirements:

Education: Completion of high school
Credentials (certificates, licences, memberships, courses, etc.): Not required
Experience: Will train
Sweet. No experience required. Oh well, at least it stated:
Security and Safety: Enhanced reliability security clearance
....Whatever that means.

The question I guess is how secure is any of our personal info? And do you really want Resolve employees like Sally Cinnamon, DaiDreamer, and others handling your personal banking info? It's not so much the people per se, as it is the idea of a bank *outsourcing* it's data, instead of having *internal* employees. Maybe that doesn't make a difference, who knows. But I think I'm switching banks.

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